At Kawasaki Shah Alam, we value your trust and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our showroom, use our services, or interact with our website.

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1. Information We Collect

We may collect the following types of personal data:

 

a. Personal Details

- Name
- Contact information (phone number, email address)
- Address
- Identification documents (e.g., IC/passport for verification purposes)

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b. Transaction Information

- Details of purchases, service bookings, or warranty registrations
- Payment and financial data related to your transactions

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c. Vehicle Information

- Motorcycle model and registration number
- Maintenance history

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d. Online Activity Data

- IP address and device information
- Pages visited and duration of interaction on our website
- Cookies and other tracking technologies

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2. How We Use Your Data

1. The personal information we collect is used for the following purposes:

To process your purchases and service requests.

2. To schedule and confirm test rides or service appointments.

3. To respond to your inquiries or provide customer support.

4. To inform you about promotions, events, and new products (with your consent).

5. To enhance your experience on our website and showroom.

6. To comply with legal requirements and protect against fraudulent activities.

 

3. Sharing Your Data

We respect your privacy and do not sell your data. However, we may share your information in the following cases:

- With internal party providers only for payment processing, marketing, or delivery services.

- When required by law or regulatory authorities.

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4. Data Protection

We are committed to protecting your data with secure measures, including:

- Encrypted systems to store sensitive information.

- Restricted access to personal data by authorized personnel only.

- Regular audits of our data protection practices.

 

5. Your Rights

Under the Personal Data Protection Act (PDPA) 2010, you have the right to:

- Access your personal data.

- Correct inaccurate or outdated information.

- Withdraw consent for receiving marketing communications.

- Request the deletion of your data, subject to legal or contractual requirements.

 

To exercise these rights, please contact us using the details below.

 

6. Cookies and Tracking

Our website uses cookies to improve functionality and analyze user activity. You can manage or disable cookies through your browser settings. Note that disabling cookies may affect your browsing experience.

 

7. Third-Party Links

Our website may contain links to external websites. Kawasaki Shah Alam is not responsible for the privacy practices of these sites, and we encourage you to review their policies before sharing personal information.

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8. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be available on our website with the effective date clearly stated.

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Contact Us

 

For questions or concerns regarding this Privacy Policy, please reach out to us:

Kawasaki Shah Alam
Address: 46, Jalan 15/22, Taman Perindustrian, Tiong Nam, Seksyen 15, 40200 Shah Alam, Selangor, Malaysia.
Phone: +60 11-2767 9663
Email: sales.kawasaki@chearmotor.com
Website: https://www.kawasakishahalam.com/